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British Airways claims to have invented the flight check-in of the future
Bold and bold statement from British Airways as it starts trialling a new system that it claims will revolutionise how passengers will check-in for flights with the carrier. In fact, BA could...
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Greatest areas of stress for business travellers – road warriors despise a...
Oh those precious corporate travellers with their gripes about business lounges being full of normal folk these days and the wine not chilled enough when they turn left on entering an aircraft. Not...
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Apple selects launch partner in HRS for hotel tools on Passbook app
Nice win for HRS as it announces it will be the first – and initially exclusive – provider of technology to allow iPhone users to manage their hotel reservations on the new Passbook service. A few...
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What are the chances of being bumped on a US airline even when holding a...
NB: This is a guest article by Mike Putman, founder at TravelTeamConsulting.com. Why do airlines oversell their flights? To “maximize” revenue, of course. You see, back in the good ol’ days of paper...
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Beyond the recipes and cats, how airlines and airports can also use Pinterest
NB: This is a guest article by Marco Serusi and Shubhodeep Pal at SimpliFlying. Over the past 12 months, Pinterest has gone from being a relatively unknown website to being considered one of the...
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270 minutes of airport landings in 25 seconds [VIDEO]
Nice time-lapse video shot at San Diego International Airport a few weeks back, showing every landing between 10.30 to 3pm – except it takes just 25 seconds to watch it! The video was captured by...
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Social media in travel isn’t slowing down – it is evolving, with Twitter more...
NB: This is a guest article by Mike Benjamin, CEO of flight information company FlightView. When you take the social out of Twitter, what do you get? A stripped down content management system. And,...
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Airports, airlines and the passenger experience in 2015 [INFOGRAPHIC]
It’s no secret that the airport and airline experience for travellers is heading for a raft of changes over the course of the next few years as technology REALLY kicks in. Everything from the...
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Jiepang, China’s Foursquare, reveals check-in hotspots – things-to-do...
Jiepang, one of the biggest check-in based social networks in China, has pointed to how its service is being used by members. The Foursquare clone in China was launched just two years back and has...
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Cruel trick in an airport using hidden cameras becomes YouTube hit [VIDEO]
So we’ve had KLM Surprise at airports, where the Dutch airline doorstepped customers to give them a gift after mining their social media activity. It makes sense therefore that other brands might like...
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Chinese official loses his cool and smashes gate systems at airport [VIDEO]
What would you do if you arrived late for your flight and learned from the airport official that the gates are closed for departure? Would you go on a rampage and break the systems at the gate? A...
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Using technology to sooth the Achilles’ heel of the traveller experience
NB: This is a viewpoint by Patricia Simillon, head of airline operation strategy at Amadeus. Flight disruption, such as when there is a significant external weather event which affects multiple...
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TravelNerd promises to do all airport related homework for you
A few words that come to mind when we talk about ancillary revenues: airlines and airports. But with plenty written about airline ancillaries services being offered up carriers, airports get less...
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How to integrate iPads into physical stores
DEVICES: Many travel agencies, tourism boards, hotels and airports are sprinkling a little bit of technical magic dust over their bricks and mortar to not only lure in younger travellers but enhance...
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Airline execs reveal IT investments through 2016 [INFOGRAPHIC]
The 2013 Airline IT Trends survey was released today by SITA, a co-operative run by major world airlines to provide data-processing services. The survey received responses from 200 senior IT executives...
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Why fly without wifi?
NB: This is a viewpoint from Maxine Clark at HolidayExtras. For years, air travellers were happy to turn off phones and other devices, tuck into their peanuts, flick through the inflight magazine and...
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When customer service and technology come to the fore during travel disruption
It is often easy to forget – whether we work in the business OR just as consumers of travel – that the well-oiled engine room of the industry is a remarkable phenomenon. Yet sometimes it is only at the...
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There is a strange disturbance in the force (that would be the airline industry)
NB: This is a guest article by Larry Smith, a partner at US-based Thematix. In the airline business, there’s always been tension between the forces in a company such as marketing or finance or...
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Tnooz-Amadeus Webinar VIDEO: Can Big Data really transform travel?
We have probably all heard about it, read about it, seen people discuss it on stage at conferences – but doubts still remain as to how big this Big Data thing could and should be for travel brands....
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Chipped reality: Fulfilling NFC’s promise beyond payments in air travel
Air travel IT and communications specialist SITA remains bullish on the promise of NFC chips in air travel. And with 1 million NFC-enabled Android devices shipping per week, the promise of NFC is most...
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